Privacy Policy

At Engravia, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (engravia.co.uk) and interact with our services. It complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect the following types of personal data when you use our website:

• Personal Information: Such as your name, email address, postal address, and phone number when you create an account, place an order, or contact us via our website.
• Payment Information: We do not store credit card details; payments are securely processed by third-party payment providers.
• Technical Information: Including your IP address, browser type, time zone setting, and information about your visit, such as pages viewed and time spent on the site.
• Cookies: For more information, please refer to our Cookie Policy.

2. How We Use Your Data

We use your personal data for the following purposes:

• To process your orders and provide services (including delivery of products, updates on orders, and managing payments).
• To communicate with you, including responding to inquiries and sending marketing emails, if you have opted in.
• To improve our website, services, and user experience by analysing how visitors use our site.
• To comply with legal obligations, including record-keeping and fraud prevention.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: To fulfil our contractual obligations when you place an order or engage with our services.
• Consent: For sending marketing communications, if you have opted in.
• Legal obligation: To comply with applicable laws, such as tax regulations and record-keeping.
• Legitimate interests: To improve our services, secure our website, and prevent fraud.

4. How We Share Your Information

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with trusted third parties who assist in providing our services, such as:

• Payment processors to handle transactions securely.
• Delivery providers to fulfil your orders.
• IT and website service providers to ensure the smooth operation of our website.
• Legal or regulatory authorities when required by law.

All third parties are contractually bound to handle your personal data in compliance with the UK GDPR and this Privacy Policy.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymised.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to erasure: You can request the deletion of your personal data, subject to certain legal obligations.
• Right to restrict processing: You can ask us to suspend the processing of your data in certain circumstances.
• Right to data portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
• Right to object: You can object to our processing of your data where we are relying on a legitimate interest or for direct marketing purposes.

To exercise any of these rights, please contact us at contact@engravia.co.uk.

7. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our website uses encryption technology to safeguard your information during transactions.

8. Cookies

Our website uses cookies to improve user experience and gather analytics. For more information on how we use cookies, please see our Cookie Policy.

9. Marketing Communications

You may opt in to receive marketing communications from us. If you wish to stop receiving marketing emails, you can opt out at any time by clicking the unsubscribe link in our emails or contacting us at contact@engravia.co.uk.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Email: contact@engravia.co.uk
Address: [Insert Business Address]

By using our website, you agree to this Privacy Policy.