FAQ

Frequently asked questions

How long does it take to process and deliver a personalized engraving order?+

Processing times for personalized engraving orders typically range from 1 to 5 days, depending on the complexity of the design and the quantity ordered. Delivery times will vary based on your location. You will receive an estimated delivery date when your order is confirmed.

Can I request a custom design for my engraving?+

Absolutely! We specialize in creating personalized designs. Simply provide us with your desired image, text, or idea, and we will work with you to create a unique engraving. If you need assistance with design options, feel free to contact us at contact@engravia.co.uk.

What is your return policy for custom engraved products?+

Since our products are custom-made to your specifications, we are unable to accept returns unless the item is defective or incorrectly engraved based on the details you provided. If you encounter any issues with your order, please contact us within 14 days of receiving your item to discuss a solution.

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